SHIPPING POLICY

All orders (excluding custom orders) are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Custom orders are processed within 10 to 15 business days depending on the type of product (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

PLEASE NOTE: Completion time can be delayed based on orders that's already being processed. All custom orders will be completed in the order they're received.

Once order has been shipped and sent to USPS or UPS we are NOT responsible for any lost, stolen, or damaged packages incurred by the carrier. You will need to contact either USPS or UPS for information regarding your package. If you choose priority shipping, it comes with insurance and you can file a claim with USPS or UPS. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

Shipping to P.O. boxes

Note: UPS does not deliver to P.O. boxes

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@rlptimes3customcreations.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@rlptimes3customcreations.com.