FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We ship to any city or state in the United States
How long does shipping take?
All orders (excluding custom orders) are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Custom orders are processed within 10 to 15 business days depending on the type of product (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
All orders (excluding custom orders) are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Custom orders are processed within 10 to 15 business days depending on the type of product (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
PLEASE NOTE: Completion time can be delayed based on orders that's already being processed. All custom orders will be completed in the order they're received.
Once order has been shipped and sent to USPS or UPS we are NOT responsible for any lost, stolen, or damaged packages incurred by the carrier. You will need to contact either USPS or UPS for information regarding your package. If you choose priority shipping, it comes with insurance and you can file a claim with USPS or UPS.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Shipping to P.O. boxes
Note: UPS does not deliver to P.O. boxes
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@rlptimes3customcreations.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@rlptimes3customcreations.com.
How do I track my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
All orders (excluding custom orders) are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Custom orders are processed within 10 to 15 business days depending on the type of product (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
PLEASE NOTE: Completion time can be delayed based on orders that's already being processed. All custom orders will be completed in the order they're received.
Once order has been shipped and sent to USPS or UPS we are NOT responsible for any lost, stolen, or damaged packages incurred by the carrier. You will need to contact either USPS or UPS for information regarding your package. If you choose priority shipping, it comes with insurance and you can file a claim with USPS or UPS.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Shipping to P.O. boxes
Note: UPS does not deliver to P.O. boxes
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@rlptimes3customcreations.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@rlptimes3customcreations.com.
Returns
How do I return an item?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@rlptimes3customcreations.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@rlptimes3customcreations.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@rlptimes3customcreations.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders, personalized items, learning boards and learning pillows etc ). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
How long does it take to process my return?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@rlptimes3customcreations.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@rlptimes3customcreations.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders, personalized items, learning boards and learning pillows etc ). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Can I exchange for a different item?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@rlptimes3customcreations.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@rlptimes3customcreations.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders, personalized items, learning boards and learning pillows etc ). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
General
What brand and style do you use for your shirts, sweatshirts, and hoodies?
We use Unisex Crewneck shirts. Gildan Softstyle or Bella Canvas for our shirts, and Gildan 50/50 Blend for our sweatshirts and hoodies.
We also use 100% polyester shirts for our all over printed shirts.
How do I leave instructions or a comment about my order?
In the cart section there is a box where you can write your comment or instructions. Yo can also send an email with your order number to info@rlptimes3customcreations.com
Can I request a custom or special order?
Yes, you can! You can contact us by email or on instagram with your request. We will let you know if we can do it. If so we will send out a invoice for the order. Once the payment has been processed, we will get started on the order.
What if I like or only wear a certain style of shirt like a V-neck, or round neck?
No worries, you can simply leave a note in the comment section in the cart informing us you would like a ladies fit, V-neck, or round neck instead. There is an extra fee for the request, The fee is based on size and style.